Refund Policy

Welcome to TorongoBarta. We aim to provide high-quality mobile phones and accessories. This Refund Policy explains the conditions under which refunds may be issued.

1. Eligibility for Refund

A refund may be issued if:

  • You received a wrong product
  • The product is damaged or defective upon delivery
  • The product is missing parts or accessories
  • The issue is reported within the eligible return period

Products must be unused and in original packaging to qualify for a refund.

2. Non-Refundable Items

Certain items are not eligible for refund, including:

  • Products damaged due to misuse
  • Physical damage caused after delivery
  • Products without original packaging or accessories
  • Change of mind after use or opening (for certain sealed items)

3. Return Request Process

To request a refund, follow these steps:

  1. Contact us via email at support@torongobarta.com
  2. Provide your order details and issue description
  3. Attach clear photos or videos of the product (if applicable)
  4. Wait for confirmation and return instructions

4. Refund Approval

Once your return is received and inspected:

  • You will be notified of the approval or rejection
  • If approved, the refund will be processed accordingly
  • Refund timing may vary depending on payment method

5. Refund Method

Refunds will be issued through the original payment method whenever possible. If that is not possible, an alternative method will be arranged.

6. Shipping Costs

  • Shipping charges are generally non-refundable
  • If the return is due to our error (wrong or defective item), we may cover return shipping

7. Exchange Option

In some cases, instead of a refund, we may offer an exchange for the same or similar product based on availability.

8. Processing Time

Refund processing time may vary but typically takes a few business days after approval.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@torongobarta.com